CONTACT

249 Woodmount Place
Newmarket, Ontario
L3Y 1R5

289.221.4633

jesse.c.wallace@gmail.com

PROFESSIONAL EXPERIENCE

Therefore Interactive Inc. July 2006 – November 2006
Affiliate Marketing Research and Development/Copywriter

• Develop copy for affiliate marketing websites
• Write content-specific articles for online public distribution
• Compose press releases for widespread online distribution
• Develop and manage online advertising campaigns using Google AdWords
• Coordinate communications between affiliate partners and content developers
• Establish and manage affiliate partnerships
• Write and maintain company newsletter

Rogers Communications Inc., Vancouver May 2004 – July 2006
Communications and Sales Coordinator

• Developed tracking strategy and materials for 15-member wireless phone and cable television sales team
• Created and communicated sales and commission reports
• Developed and implemented sales-target incentive programs
• Coordinated communications between management and sales team
• Assisted in the training and development of new employees
• Executed communications responsibilities while meeting established sales and service targets

Rogers Communications Inc., Toronto July 2002 – May 2004
E-Care Representative, Retention Specialist

• Responded to online customer service enquiries, contributing to record-high company customer satisfaction ratings
• Wrote customer service email response templates that significantly reduced incoming email volume
• As retention specialist, contributed to record-high customer retention rates by providing high-level email-based customer service
• Routinely recognized for outstanding achievement in customer service by customers and management

Rogers AT&T Wireless, Toronto Aug 1999-Jul 2002
Customer Care Representative

• Provided support to distribution partners in the activation of new customers both Consumer and Business/Corporate, including the evaluation of credit
• Performed ongoing telephone support to established customers
• Created personalized solutions for Corporate and personal wireless needs.

ACHIEVEMENTS

• 2-Time Winner, ‘Most Valued Participant’ at ‘Camp Koachamee’, Rogers Communications Corporate Leadership Training seminar
• Staff writer for Moon FC, Toronto-area Men’s League soccer team, which involved writing a weekly match report
• Completed two years of University-level Creative Writing studies, which included the development of a portfolio
• Contributor to The Lance, University of Windsor newspaper
• Member, University of Windsor English Society
• Created and maintain personal weblog of writing and photography

EDUCATION

B.A., Eng. University of Windsor
Pending completion

REFERENCES

Alex Sloman
Owner, Therefore Interactive Inc., Newmarket, Ont.
(905) 918-2690
alexs@therefore.ca

Timir Patel
Team Manager, Rogers Communications Inc., Burnaby, BC
timir.patel@rci.rogers.com

Greg Scully
Team Manager, Rogers Communications Inc., Richmond Hill, Ont.
greg.scully@rci.rogers.com